Frequently Asked Questions

  • Why do adults have to pay?
  • Can I leave my children?
  • Can I bring my buggy/stroller upstairs?
  • Is it suitable for a baby under 1 year?
  • Do my kids take their shoes off?
  • Can I bring a coffee in?
  • Why do I have to book in?
  • Can I stay longer than 2 hours?
  • Can I use the café after my 2 hour visit?
  • Can I come in before my session starts?
  • Can I book into the workshop?
  • Why is the roof garden not open?
  • Can I go out and come back in?
  • Can I make a provisional booking and pay on arrival?
  • I'm short an adult/child can I get a refund?
  • My Membership covers 2 adults, can my friend come in on it?
  • I'm a member, so do I still need to book?
  • I have vouchers, can I book online?
  • Can I just have a look around?
  • My child has special needs – will I get a discount?
Why do adults have to pay?

Imaginosity is run as a not for profit charity and educational organisation. As such our pricing system reflects the cost of running Imaginosity and is not geared towards making a profit.

As part of Hands on Europe and the American Children's museum the pricing structure also reflects that of our partners all around the world.

All children's museum across the world charge in for both adults and children as it reflects our policy of creating an inclusive learning environment for both adults and children. The idea behind children's museums is for parents and children to interact and play together in a safe and creative environment.

Other children focused amenities such as Dublin Zoo and the Wax Museum Plus also have a policy of charging in adults and we have based our pricing accordingly.

Can I leave my children?

No, for the full duration of your time at Imaginosity, your children are AT ALL TIMES, YOUR responsibility. We ask that you stay with your children, interact with them, play with them and have fun together.

Can I bring my buggy/stroller upstairs?

No, buggies are not allowed upstairs due to fire regulations, they have to be parked in reception. We do have baby carriers you can borrow for small babies right up to 12 months, or if you have a car seat/rock-a-tot you can bring that up.

Is it suitable for a baby under 1 year?

We have 2 small areas for babies and toddlers that are soft and cushioned and have toys suitable for that age group; however, once they are walking they can use a lot more of the exhibits.

Do my kids take their shoes off?

No, children must keep their shoes on for health and safety reasons unless they are in the soft cushioned areas of Tir na nOg and Little Me.

Can I bring a coffee in?

No, food and drink are not allowed on the museum floor for health & safety reasons. However, we do have a café on the first floor where you can get a coffee as long as your children are with you or another adult is supervising them on the floor.

Why do I have to book in?

Imaginosity has a limited capacity due to fire regulations so we operate a 'timed-ticketing' system during busy periods such as weekends and school holidays. During these times you book in for a 2-hour visit, once the time is up we will empty the building and have a whole new group of people come in for the next 2 hours.

Can I stay longer than 2 hours?

If it's a busy day your visit is strictly 2 hours, however, if it is a quiet day you are more than welcome to stay longer than 2 hours. Please enquire at reception on arrival as to whether you can have an extended visit.

Can I use the café after my 2 hour visit?

No, if it is a busy day and the 2 hour sessions are in place the café must be used during your 2 hours. Every person in the café counts towards fire regulations which would put us over capacity if we had people stay in the café. If it is a quiet day you can use the café at any stage and beyond your two hour session.

Can I come in before my session starts?

Unfortunately no; if it is a busy day you must wait until the time you are booked in for as we will have to empty the building before we can let anyone in. If it is a quieter day you can go in before the session starts.

Can I book into the workshop?

No, all workshops are on a first come first serve basis once the announcement is made, unless they are a special event such as "Music Monsters" or another paid workshop.

Why is the roof garden not open?

The roof garden opens for 20 minutes at certain times during the day as long as the weather is good, announcements will be made when the roof is opening. This means that all visitors have the opportunity to spend time in all areas of the museum. We also have to sign children on and off the roof as they must be accompanied by an adult so opening the roof for a limited time period ensures that the adults accompany the children to the roof. The roof garden is closed from October to March.

Can I go out and come back in?

If an adult needs to pop out for a few minutes that is not a problem as long as there is another adult with the party who is supervising the children. If you are the sole adult accompanying children you cannot leave the museum. The whole group cannot leave the museum and be re-admitted.

Can I make a provisional booking and pay on arrival?

No, in order to make a booking it must be paid for in advance, no bookings will be held without payment. If you would prefer not to book you can take your chances at reception and arrive for a session, however, if we are fully booked you will be turned away at the door. Booking avoids disappointment.

I'm short an adult/child can I get a refund?

No, all tickets booked online or over the phone are non-refundable.

My Membership covers 2 adults, can my friend come in on it?

No, only the people named on your membership card can use it.

I'm a member, so do I still need to book?

Yes, members still need to book for busy periods such as weekends and school holidays, all members have been given a membership ID code which allows them to book online. If you are unsure of your online booking code please email This email address is being protected from spambots. You need JavaScript enabled to view it..

I have vouchers, can I book online?

No, if you have vouchers you must book over the phone or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. and then hand the vouchers in on arrival.

Can I just have a look around?

We cannot let adults in to look around alone.

My child has special needs – will I get a discount?

There is no discount for children with special needs as Imaginosity is designed for children of all abilities. However a designated adult carer is free.